Frequently Asked Questions
Answers to the most common questions about LED red light therapy masks: safety, session length, results timeline, shipping, returns, and warranty in Australia.
What is a red light therapy mask and how does it work?
A red light therapy mask is a wearable LED device that emits specific wavelengths - typically 665nm red plus 850nm and 1064nm near-infrared, with 460nm blue - onto the skin. These wavelengths are absorbed by skin cells and have been studied for their role in fibroblast activity, circulation, and the skin's natural repair processes. Lumi Mask runs 10-minute sessions for at-home cosmetic use, with built-in eye shielding.
Frequently asked questions
How long does it take to see results from LED light therapy?
Most users notice improvements in skin texture and radiance within 2–4 weeks of consistent use (3–5 sessions per week). More significant cosmetic results — such as smoother-looking fine lines — typically become visible after 6–8 weeks of regular use.
Is the Lumi Mask safe for all skin types?
Yes. LED light therapy at 630nm and 850nm is non-invasive and is generally considered suitable for all Fitzpatrick skin types, including sensitive skin. The Lumi Mask uses no UV. If you are pregnant, photosensitive, taking photosensitising medication, or managing a skin condition, please consult a healthcare professional before use.
What wavelengths does the Lumi Mask use?
The Lumi Mask uses four therapeutic wavelengths: 630nm red light for collagen support and anti-ageing appearance, 850nm near-infrared for deep tissue support, 460nm blue light for blemishes, and 590nm yellow light to help reduce the appearance of redness.
Is the Lumi Mask a registered medical device?
No. The Lumi Mask is a cosmetic skincare device intended for general wellness and beauty use. It is not registered with the TGA as a medical device and does not make medical claims. It uses medical-grade LED components and is designed for safe at-home use by adults.
How long is each treatment session?
Each Lumi Mask session takes 10 minutes. We recommend using the mask 3–5 times per week for optimal cosmetic results. The mask has a built-in auto-timer.
What is your shipping policy for Australia?
We offer free shipping Australia-wide on all orders. Delivery typically takes 5–14 business days depending on your location. We ship to all major cities and regional areas.
What is your return policy?
We offer a 90-day money-back guarantee. If you're not satisfied with your Lumi Mask, return it within 90 days of purchase for a full refund. The product also comes with a 12-month warranty covering manufacturing defects.
What is photobiomodulation?
Photobiomodulation (PBM) is the scientific term for low-level light therapy. Specific wavelengths of light are absorbed by mitochondria in skin cells, supporting ATP production. This is associated with fibroblast activity, collagen synthesis, and the skin's natural repair processes.