Contact Lumi Mask
Contact Lumi Mask support for red light therapy mask orders, shipping updates, returns, warranty, and LED face mask usage help in Australia.
How to contact support
Use the contact page for product questions, order support, returns, and warranty requests. To speed up response time, include your order number, purchase date, and a short description of the issue. If reporting a device fault, include clear photos and a brief timeline of when the issue started.
Before contacting us
- Check the safety guide for setup and care steps.
- Review FAQ for shipping, returns, and usage basics.
- Gather relevant details (order number, device batch, screenshots).
Warranty and returns triage
Warranty and return requests are assessed against purchase date, usage history, and troubleshooting steps already attempted. Providing complete information in your first message reduces back-and-forth and helps us resolve issues faster.
Support response expectations
Most requests are resolved faster when they are specific and include evidence. For technical issues, include charger details, indicator-light behaviour, and steps already tested. For shipping cases, include postcode and delivery updates from your carrier notice.
When to seek clinical advice instead
If your concern involves persistent skin irritation, unusual sensitivity, or symptoms outside normal cosmetic-device use, contact a qualified clinician. Customer support can help with product operation, but clinical decisions should be made with medical professionals.